Lombiq
Case studies

Insurance & financial services

An outdated customer portal gets in the way of every routine task.

Willis Towers Watson used its portal for software downloads, license keys, support tickets, and knowledge-base content. The system needed replacing, but those customer workflows still had to be served.

Willis Towers Watson

A new portal for Willis Towers Watson.

Problem

The existing enterprise portal was outdated, while customers still depended on it for product and support tasks.

Work

Lombiq built an Orchard Core portal with content management for announcements and catalogs, plus filtering and pagination without full page reloads.

Result

The portal was delivered on time. Willis Towers Watson then began a gradual rollout to users.

What made the handover safer.

Automated checks helped catch problems before release, and a repeatable delivery process made each change easier to review. We also published a reusable part of the work as open-source software, so the client was not left with an isolated component that only one team understood.

Does an aging portal need to change while customers keep using it?

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