On Friday we completed a short but important emergency assignment: getting the GI Joe Search & Rescue team's website back online. The website was moved to a new hosting company but wasn't feeling all right (the standard IIS 404 page greeted the visitors). This was especially problematic given that the team needed the website for their communication on the weekend.
That's when we got contacted on behalf of the team and started investigating. After checking the logs and verifying the integrity of the deployment we recognized the source of the error: although the site's database was seemingly restored all the tables were empty! Running the restore again fixed the database and thus solved the issue altogether.
Naturally we didn't charge the team for this emergency fix: they don't charge you when you need their help either!